Job Summary

The overall purpose to the job is to provide strategic direction for hospital’s operational delivery whilst upholding the provision of high quality, safe, innovative and cost effective patient services. The role provides support to the medical services to achieve excellent patient outcomes through delivery of high quality hotel services, timely repairs and maintenance support, efficient and effective procurement and contract management and exceptional stakeholder engagement.

Duties and Accountabilities

• Strategy Execution- Contribute to the achievement of the Hospital’s vision and strategic aspirations by developing and implementing the hospital’s strategic initiatives, policies and procedures to drive optimal hospital operations and contribute positively to clinical excellence and a unique patient experience.
• Budgeting- Facilitate the effective execution of departmental plans and resource utilisation by ensuring sound budgets are set, monitoring implementation of annual plans and proactively addressing areas of risk or concern that would impact non-achievement of the hospitalʻs strategic plan
• Operational Excellence- Working with the Chief Medical Director and Chief Nursing Officer, spearhead the delivery of patient centred care by embedding into the hospital operations strong clinical and operational governance structures and systems that promotes high standards of care and safety based on evidence and best practice.
• Quality Assurance – Drive conformity to quality operational and safety standards by overseeing quality improvement and business process improvement initiatives to uphold the safety of all hospital stakeholders, drive user friendly processes, minimize risk exposure to patients and/or caregivers, promote positive user experience and develop systems to institutionalise the quality standards.
• Drive compliance to statutory requirements, contractual obligations, operational service level agreements and service charters by providing oversight to risk management and legal activities, contracting processes, partnership agreements, leases, and other legal documents to protect the hospital from incidental losses and/or risk exposure. Gives oversight in review, selection and monitoring of clinical and nonclinical contracts.
• Facility and Inventory resourcing – Lead the acquisition and disposal of resources to support the delivery of the hospital core’s mandate by overseeing the end-to-end supply chain for all medical and nonmedical equipment and supplies; and driving strategic procurement and infrastructure resourcing throughout the Hospital to deliver an excellent patient and staff experience.
• Facilities Management- Drive optimal and secure patient flow by aligning infrastructure design, development and maintenance practices to user needs, safety and set quality standards across the hospital.
• Resource Management- Review, select and monitor relevant contracts; and inspects for compliance with contracted services, through proper management of the contract to ensure business continuity for continued patient care even where there are contracts stopped. Be involved in purchase/ use of resources - human and technical - with an understanding of their quality and safety implications. Determine space, equipment, staffing, technical, induction and other resources to ensure service continuity.
• Performance Management: Align the efforts of the departmental employees by translating the divisional objectives into actionable initiatives and effectively cascading them to staff to ensure accountability and drive the execution of the overall hospital plan. Determines, plans, trains and coordinates with relevant departments to ensure service levels are met. Implement hospital quality measures related to the division. Selects measures for improvement, ways of measuring them and when met continuously come up with new measures.
• Ensure adequacy of ethical practices and decision making to provide patient care within the business, financial, ethical and legal norms, and protects patients and their rights.
• Developing Staff – In partnership with Human Resource department establish systems to attract, develop, engage, manage performance, retain talented individuals and create an environment where they can realize their full potential and contribute to the attainment of divisional and organizational goals.

Key Performance Indicators

• Implementation of strategic initiatives within set timelines, budgets, and quality standards Patient satisfaction scores
• Time and Cost Savings (procurement and business process improvement initiatives)
• Achievement of JCI accreditation and other quality standards
• Budget Compliance/ Variance Compliance (Internal SLAs and external regulations)
• Occupational Health and Safety/ Hospital related infections

Minimum Qualifications, Regulatory & Legal Requirements

• Masters’ degree in Health systems management or Business Administration
• Bachelor’s Degree in health science, public health, business, healthcare management, or a related field
• At least (10) years of experience in administration (operations or finance), with (5) years at senior management level;
• Three years (3) experience in a hospital environment

Continuous Professional Development

CPD as per relevant industry standards

Competencies and Attributes

• Strategic thinking and strong business acumen
• Passion for results
• Ability to drive teams
• Innovative
• Excellent Communication and Reporting
• Negotiations skills
• Mentoring and Coaching
• Collaborative
• Empowerment and delegation