KEY RESPONSIBILITIES

• Strategic Operations Management: Develop and implement fulfilment strategies to achieve operational targets and customer satisfaction goals.
• Warehouse and Logistics Coordination: Work with the Warehouse and Logistics Leaders to streamline processes and ensure efficient fulfilment operations.
• Operational Excellence: Oversee order processing, inventory accuracy, picking, packing, dispatch, transportation, and delivery coordination.
• Performance Management: Establish and monitor KPIs, service-level agreements, productivity targets, and operational standards.
• Cost Optimization: Drive initiatives to reduce operational costs, minimize wastage, and improve productivity.
• Process Improvement: Identify operational gaps and implement automation and best practices.
• People Management: Provide strategic direction to operational leaders and develop a high-performing team.
• Cross-Functional Collaboration: Work with Customer Service, Marketplace, Finance, and other departments to resolve operational challenges.
• Reporting and Decision-Making: Analyze operational data and provide actionable recommendations.
• Capacity Planning: Ensure operations can accommodate growth and peak-season demand while maintaining service quality.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field.
• At least 10 years of overall experience in fulfilment operations, preferably within e-commerce, retail distribution, courier services, or high-volume environments.
• At least 5 years of management experience overseeing large-scale operations and managing operational managers or departmental leaders. Experience overseeing or coordinating both warehouse and logistics operations.
• Proven track record in high-volume order fulfilment, operational KPIs, cost optimization, inventory control, and service-level performance.
• Strong experience in strategic planning, process improvement, and operational transformation.
• Experience managing large teams, operational budgets, and multiple functions.
• Excellent analytical, problem-solving, decision-making, and stakeholder management skills.
• Strong leadership, communication, and cross-functional collaboration capabilities.