Job Description

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:

• Set up and tear down service stations, ensuring all equipment and supplies are properly organised and maintained

• Take table orders for all food and beverage from guests and serve in a professional and positive manner

• Deliver crisp, efficient food and beverage service with excellent rapport building – providing an experience, not just a meal

• Foster a welcoming culture and maintain awareness of all business within the hotel on a daily basis, guiding guests accordingly

• Demonstrate comprehensive knowledge of menus – food and beverage – speaking passionately and informatively about all offerings

• Tailor service flow to individual diners' needs and anticipate guest requirements proactively

• Handle cash transactions accurately and securely in compliance with hotel procedures

• Review daily reports including arrivals, VIP guests, and group bookings, following up on action items as required

• Ensure the smooth running of each table, attending to all guest requests and maintaining constant awareness of guest needs

• Clear away used crockery, cutlery, and other items promptly and discreetly

• Work behind the bar as a bar server on occasions and supervise the smooth running of the outlet as needed

• Manage special dietary requirements and guest preferences, communicating effectively with kitchen and bar staff

• Allocate time to buffet stations to check for replenishment, cleanliness, and respond to guest requests

• Maintain high standards of personal hygiene and contribute to a safe, clean dining environment

• Support training and mentoring of junior staff members, sharing best practices and service standards

• Contribute to team meetings and service improvement initiatives, providing feedback to enhance guest experiences

Qualifications

• Minimum 1 year experience in Food and Beverage preferably at a luxury property

• An operational knowledge and proficiency in Point-of-Sale System an asset 

• Excellent written/verbal communication and interpersonal skills  

• Strong guest service orientation 

• Able to balance a variety of conflicting priorities while providing guest service 

Additional Information

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift