Job Description
The role holder is responsible for driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.
Roles & Responsibilities
- Drive branch business performance through achievement of growth, profitability, and customer acquisition targets.
- Develop and execute strategies to grow funded and non-funded business portfolios.
- Identify and pursue new business opportunities from both existing and prospective customers.
- Build and maintain strong customer relationships while delivering exceptional service standards.
- Monitor branch sales performance and portfolio growth against agreed targets.
- Analyze financial statements, assess credit requests, and provide recommendations for approval.
- Oversee credit portfolio quality, including management of loan arrears and excess drawings.
- Ensure timely perfection and registration of collateral and securities.
- Lead, coach, and motivate branch staff to achieve high performance standards.
- Manage branch operational risk, compliance, and internal controls.
- Prepare and submit regular business performance and activity reports.
- Drive continuous improvement initiatives to enhance customer experience and branch efficiency.
Minimum Qualifications
- Bachelor's Degree in Business, Finance, Economics, Social Sciences, or a related field.
- Relevant professional qualification in Banking, Finance, Business Management, or a related discipline.
- Membership in a recognized professional body is an added advantage.
- Minimum of 10 years' relevant banking or financial services experience, including at least 3 years in a management role.
Key Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Strong business development and relationship management capability.
- Commercial acumen and financial analysis skills.
- High levels of integrity and professionalism.
- Strong decision-making and problem-solving abilities.