RESPONSIBILITIES
- Greet guests with a smile, eye contact, and a friendly verbal welcome.
- Use the guest's name when possible.
- Address service needs professionally, positively, and promptly.
- Thank guests with genuine appreciation and a fond farewell.
- Listen and respond positively to questions, concerns, and requests.
- Resolve issues to delight guests and build trust.
- Anticipate guest needs by asking questions and observing preferences.
- Engage guests in conversation about their stay and area attractions.
- Assist individuals with disabilities as per guidelines.
- Help other employees to ensure proper coverage and prompt service.
- Comply with quality assurance standards.
- Report maintenance issues and incidents to management and Loss Prevention.
REQUIREMENTS
- Certificate/Diploma in Hospitality
- 1 year in a similar role and 2 Year Experience in a 5 star hotel
- No supervisory experience is required Exceptional Customer Service
- Excellent Communication Skills
- Maintaining a positive attitude, professional presentation, and a high level of integrity and dependability.
- Team-Oriented & Adaptable