Main Purpose of the job

The role holder will be responsible for supporting the Human Resources Department on matters concerning full employee-lifecycle experience.

Key Responsibilities.

• Act as a first point of people contact for all employees, answering queries on process and policy where possible and referring to the HR Officer and HRBP where a more comprehensive response is required.
• Support the department and business in general on any ad hoc administrative requirements, for example relieving the receptionist.
• Liaise with employees and line managers as required and in a timely manner, dealing with day-to-day enquiries and problem solving where possible.
• Participate in interview process for junior roles in retail and warehousing departments.
• Communicate to all successful candidates on the necessary documents needed for reference checks and transmit the same to the service provider. Follow through with service provider to ensure submission of final report for each new hire.
• Ensure new employees’ staff files comply with the document checklist and that the physical file is complete with all the necessary documents/records/information filed correctly.
• Scanning staff files for all new hires and saving them in one drive.
• Enrolling all confirmed staff in the pension and medical scheme in a timely manner and ensuring that relevant documents are submitted to the providers of the same in a timely manner.
• Ensuring that the separation process is executed fully – issuance of separation letter and certificate of service to staff, exit interview forms are filled by staff, copy of final dues cheque is signed by staff, discharge voucher sign off by staff, filling in of pension withdrawal/transfer forms and submitting the same to pension brokers.
• Ensuring that all internal mobility letters are signed by staff, and copies of the same are in both physical and digital files.
• Support of the Time and Attendance module in HRIS and ensuring correctness of data therein for payroll processing.
• Coordination of monthly staff birthdays.
• Fully responsible for filing documents in HR.
• Assist in other HR duties as may be assigned, such as, disciplinaries, OSH, WIBA documentation. Also participate in key projects in the department under the direction of HR Officer and HR Manager.
• Updating trackers in the shared folder monthly – New hires, probationary tracking, exits, disciplinaries, leave utilization/liability etc.

Qualifications and Experience

• Minimum of a diploma in Human Resources Management or a related field.
• Minimum of two (2) years’ work experience in a HR department of a Retail Business/FMCG or related environments is an added advantage.
• Proficiency in MS Office applications particularly excel, word and PowerPoint.
• Knowledge, understanding and application of Kenyan labour laws.
• Working knowledge of employee life cycle and what is needed to enhance performance and job satisfaction.
• Results oriented and positive, can-do mindset.
• Attention to details, some level of decision-making and problem-solving skills.
• Excellent communication and interpersonal skills.