Key Responsibilities:
- Act as the principal ICT business partner to the Upstream Oil & Gas Waste Management leadership team, ensuring technology initiatives align with business objectives and operational priorities.
- Engage business stakeholders to identify operational challenges, technology requirements, digital transformation opportunities and areas for process improvement.
- Manage and maintain a consolidated ICT demand register, assessing and prioritising business requests based on strategic alignment, business value, urgency, risk and cost.
- Gather, analyse and document business requirements, process flows, functional specifications and user stories, translating business needs into practical technology solutions.
- Develop business cases, cost-benefit analyses, investment proposals and solution recommendations to support management decision-making.
- Identify opportunities for process automation, systems integration, shared platforms and standardisation to improve operational efficiency and value for money.
- Drive the identification and implementation of ICT solutions supporting upstream oil and gas waste management operations, including field operations, drilling support, waste tracking, remote-site connectivity, asset management, maintenance and HSE reporting.
- Support technology requirements for hazardous waste management, including waste tracking, transportation monitoring, treatment and disposal documentation, compliance reporting and operational performance monitoring.
- Coordinate business requirements for enterprise systems, including ERP applications, finance, procurement, HR, document management, business intelligence and management reporting.
- Represent business stakeholders throughout the ICT project lifecycle, from requirements gathering and project initiation to implementation, testing, acceptance and handover.
- Coordinate with technical teams, project managers, vendors and business owners to ensure ICT projects are delivered within approved scope, budgets, timelines and quality standards.
- Facilitate user acceptance testing, business readiness, user training and change management to ensure successful adoption of implemented solutions.
- Monitor project progress, risks, dependencies, change requests and expected business benefits, escalating significant delivery challenges where necessary.
- Support procurement activities relating to ICT solutions, including preparation of RFPs, vendor evaluations, commercial assessments and contract negotiations.
- Monitor ICT vendor performance against contractual obligations, service-level agreements, costs, service quality and delivery commitments.
- Identify opportunities to optimise software licensing, technology support costs, vendor contracts and overall ICT expenditure.
- Monitor ICT service performance, user satisfaction, system adoption and recurring business-impacting issues while driving continuous improvement.
- Track post-implementation benefits to ensure technology investments deliver anticipated operational efficiencies, cost savings and business improvements.
- Contribute to the development and implementation of the ICT strategy, annual technology roadmap, operating budget and investment priorities.
- Ensure proposed and implemented ICT solutions comply with approved technology architecture, cybersecurity policies, data protection requirements and applicable legal and regulatory standards.
- Work closely with Finance, Procurement, HR, HSE, Legal, Internal Audit and operational teams to ensure technology solutions support effective business processes, internal controls and regulatory compliance.
- Prepare periodic management reports covering ICT demand, project delivery, expenditure, vendor performance, service levels, risks and realised business benefits.
- Build strong working relationships with business leadership, operational teams, technology vendors and other stakeholders to promote effective ICT service delivery and business alignment.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Engineering or a related discipline. A Master’s degree in Information Systems, Information Technology, Business Administration or a related field is an added advantage.
- Professional certification in Business Analysis (CBAP, CCBA or equivalent), IT Service Management (ITIL 4), IT Governance (COBIT), Project Management (PMP, PRINCE2 or Agile) or Enterprise Architecture (TOGAF) is preferred.
- Minimum 8 years’ relevant ICT experience, including at least 3 years in ICT business partnering, business analysis, solution consulting or ICT account management.
- Demonstrated experience delivering or supporting enterprise business systems, including ERP, asset management, fleet management or comparable operational platforms.
- Experience in the energy, oil and gas, waste management, environmental services, logistics or other asset-intensive industries is strongly preferred.
- Experience supporting multiple business units within a shared services or multi-entity operating environment is an added advantage.
- Proven experience in stakeholder engagement, business requirements analysis, business case development, project oversight and technology-enabled process improvement.
- Working knowledge of ERP platforms, preferably Odoo, enterprise systems integration, cloud technologies, data management, business intelligence and cybersecurity principles.
- Understanding of upstream oil and gas operations, hazardous waste management, waste transportation, treatment and disposal processes.
- Experience in ICT project governance, vendor management, service-level monitoring, change management and technology investment appraisal.
- Exposure to East African markets and remote or frontier operating environments is an added advantage.
- Strong commercial acumen, analytical, communication, stakeholder management, negotiation and problem-solving skills.
- Demonstrated ability to translate complex business requirements into practical technology solutions and effectively engage both technical and non-technical stakeholders.