Mission Description

Reporting to the IFF Operation Supervisor, the responsible candidate will be responsible for the below key result areas: -

Handle day-to- day operational relationship with the client

• Receive the orders from the client
• Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress

Manage the file processing

• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
• Regularly archive the files (physically & electronically)
• Ensure that client files have all the required attachments and copies of these maintained on file

Alert/Inform Management

• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle

Profile

• Diploma in Clearing and Forwarding
• 3 years' experience in Clearing and Forwarding
• East Africa Freight Forwarding Practicing Certificate will be an added advantage.