We're looking for an Operations Supervisor to lead a team of 12-18 employees, drive operational excellence, and deliver world-class customer experiences.

What You'll Do

• Lead, coach, and motivate a team to achieve performance and quality goals
• Manage daily operations, staffing, service levels, and customer satisfaction
• Foster a culture of accountability, engagement, and continuous improvement
• Collaborate with Quality, Training, and Recruiting teams
• Provide ongoing feedback, recognition, and development opportunities
• Drive retention strategies and team performance

What We're Looking For

• Leadership experience in customer service or contact center environments (preferred)
• Strong communication and problem-solving skills
• Positive, solution-oriented mindset
• Ability to multitask and perform in a fast-paced environment
• Passion for coaching, mentoring, and developing people
• Advanced level of English (C1-C2)