Role purpose

• Provide a warm, secure and efficient first point of contact for KLC while keeping front-office communication, records, visitors and routine administration under control.

Key responsibilities

• Welcome parents, visitors, suppliers and candidates professionally and enforce visitor-management procedures.
• Answer calls, emails and WhatsApp enquiries promptly and route each matter correctly.
• Support tour bookings, application follow-up, appointments and school-event registration.
• Maintain visitor, call, correspondence, courier, attendance and collection records.
• Prepare letters, schedules, meeting documents, filing and routine reports.
• Receive payments or documents only according to approved procedures and issue the correct acknowledgement.
• Manage reception presentation, office supplies, printing and basic equipment coordination.
• Protect confidential learner, parent and staff information.
• Support emergency communication and authorised child-collection verification when required.

Qualifications and experience

• Diploma or degree in Office Administration, Business Administration, Customer Service or a related field.
• 5–10 years of relevant front-office or administrative experience, preferably in a school, healthcare, hospitality or professional-services environment.
• Excellent spoken and written English and Kiswahili.
• Strong competence in email, word processing, spreadsheets, calendars and record-management systems.
• Warm, polished and calm under pressure, with strong accuracy and discretion.
• Experience dealing with parents and young children is an advantage.