Our client, a leading private security firm based in Nairobi, is seeking a competent, vigilant and tech-savvy Security Operations Controller to manage control room operations, monitor electronic surveillance systems and coordinate security response teams.

The successful candidate will play a critical role in monitoring security incidents, dispatching response teams, maintaining accurate operational records and ensuring timely escalation of security threats.

Candidates must have prior experience working in a private security control room. This is a mandatory requirement.

Key Responsibilities

• Monitor CCTV cameras, alarm systems, tracking devices and other electronic surveillance platforms.
• Receive, assess and respond to security alerts, emergencies and incident reports.
• Coordinate and dispatch field response teams based on alerts, client requests and established procedures.
• Maintain accurate incident logs, control room registers and operational records.
• Communicate effectively with field officers using professional radio communication protocols and the phonetic alphabet.
• Escalate critical incidents and security threats to management promptly.
• Ensure adherence to security procedures, operational standards and client service-level agreements.
• Prepare shift handover reports, incident summaries and operational performance updates.
• Identify unusual activities and support timely intervention to minimise security risks.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Security Studies, Criminology or a related field.
• At least 1 - 2 years of experience as a Security Controller within a private security firm is mandatory.
• Practical experience operating CCTV systems, alarm monitoring systems and digital surveillance tools.
• Strong computer skills and the ability to operate security monitoring software.
• Excellent English communication skills, both written and verbal.
• Knowledge of radio communication procedures and the phonetic alphabet.
• Strong analytical, coordination and problem-solving skills.
• Ability to remain alert, calm and decisive under pressure.
• Willingness to work shifts as required.
• CCTV operations training will be an added advantage.