KEY OUTPUTS:

• Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence.
• Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards.
• Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods.
• Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards.
• Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings.
• Facilitate training sessions for direct reports and mentor team members for leadership growth.

Relief Responsibilities:

• Oversee lodge operations during Lodge managers absences, ensuring consistency across departments.
• Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction.
• Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards.
• Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers.
• Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience.

KNOWLEDGE AND SKILLS REQUIRED:

• Strong leadership and team management abilities.
• Excellent communication and guest engagement skills.
• Operational oversight experience, with a focus on hospitality standards.
• Proficiency in reporting, analysis, and identifying cost-saving opportunities.
• Ability to manage multiple responsibilities, including relief roles for key managers.

PERSONAL CHARACTERISTICS: ​​​​​​​

• Highly organized with excellent multitasking skills.
• Proactive problem-solver with a focus on guest satisfaction.
• Adaptable and resourceful in high-pressure situations.
• Collaborative leader with a commitment to team development and excellence.
• Detail-oriented with a strong commitment to operational and service standards.

This is a permanent live-in position, based at andBeyond Suyian Lodge, Kenya.