Position Summary
- The Turn Boy will be responsible for assisting with the loading, transportation, and delivery of bakery products to customers while ensuring accurate quantities, proper documentation, and timely delivery.
- The role will also involve collecting payments, issuing receipts, managing market returns, ensuring the return of delivery crates, and maintaining accountability for products and sales collections.
- The successful candidate will demonstrate honesty, physical fitness, strong organizational skills, attention to detail, and excellent customer service.
Key Duties & Responsibilities
Product Delivery & Distribution
- Ensure bakery products are delivered to customers on time and in the correct quantities.
- Verify that all goods delivered are accompanied by accurate delivery notes and invoices.
- Ensure customers acknowledge receipt of deliveries by signing and stamping the relevant documents.
- Assist in loading and offloading bakery products and other consignments.
Product Inspection & Quality Control
- Check and inspect products before loading to ensure accuracy and completeness.
- Verify that products have valid expiry dates to minimize market returns.
- Ensure products are properly loaded and handled to prevent damage, breakages, and quality deterioration.
Sales Collections & Reconciliation
- Confirm customer payments and reconcile daily sales with the cashier.
- Ensure all cash collected is properly accounted for and deposited in the designated safe box.
- Support proper documentation of cash and electronic sales transactions.
- Issue receipts to customers for payments received.
Market Returns Management
- Collect market returns from customers with the necessary office authorization.
- Ensure returned products are accompanied by appropriate receiving documentation.
- Maintain proper accountability for all products collected and returned to the bakery.
Crate Management
- Ensure all delivery crates are collected from customers and returned to the bakery.
- Monitor crate movements to minimize losses and shortages.
Customer Service & Communication
- Maintain professional and courteous relationships with customers.
- Receive customer feedback and communicate relevant information to the bakery.
- Receive and forward new customer orders to the bakery for processing.
- Support efficient communication between customers, the sales team, and bakery operations.
Delivery Documentation & Accountability
- Ensure all delivery notes, invoices, receipts, and return documents are properly completed.
- Maintain accurate records of delivered goods, payments, and returned products.
- Report discrepancies in deliveries, collections, or documentation to the relevant supervisor.
Safety & Operational Support
- Ensure vehicle doors are securely locked when required.
- Support the safe handling and movement of bakery products.
- Follow company policies and operational procedures.
- Perform other duties assigned by management from time to time.
Qualifications & Experience
- O-Level education or above.
- 2–3 years’ relevant working experience.
- Certificate of Good Conduct or proof of application while awaiting issuance.
- Ability to provide guarantors as required.
- Previous experience in product delivery, distribution, or a similar role will be an added advantage.
Key Skills & Competencies
- Strong attention to detail, organization, and discipline.
- Physical fitness and ability to lift and handle heavy items.
- Excellent customer service skills.
- High level of honesty, integrity, and accountability.
- Excellent communication and interpersonal skills.
- Confidence, professionalism, and good presentation skills.
- Proactive attitude and ability to support sales activities.
- Self-motivated with the ability to work under minimal supervision.
- Good time-management skills and commitment to timely deliveries.
- Ability to maintain accurate delivery and sales collection records.
Key Performance Expectations
- Timely delivery of bakery products to customers.
- Zero product damages during handling and delivery.
- Zero disciplinary cases.
- Zero route shortages through proper reconciliation and accountability.