Duties -
- Oversee daily operations, patient flow and service standards -
- Recruit, roster, train and supervise front desk, nursing and support staff
- Manage budgets, billing, cash flow, reconciliations and monthly board reports Handle procurement, stock and suppliers (consumables, devices, maintenance)
- Ensure KMPDC, NCK, county and data-protection compliance; maintain licences and SOPs
- Coordinate equipment servicing, sterilisation and infection control
- Drive patient experience; handle complaints discreetly
- Support marketing, social media, events and referral partnerships
Requirements
- Degree in Health Services Management, Business Administration or related (clinical background an advantage)
- 3-5 years' management experience in a private clinic, hospital, medical spa or premium hospitality
- Strong finance, organisation and people-management skills
- Knowledge of Kenyan healthcare regulations and insurance processes
- Excellent grooming, presentation and communication
- Proficient in MS Office, clinic systems and social media Discreet, proactive, start-up ready