Powervision Consultancy is seeking a responsible, organised and customer-focused Customer Care Supervisor on behalf of its client. The successful candidate will oversee customer service activities, supervise staff and coordinate daily operations to ensure customers receive quality service.
The ideal candidate should have at least two years of experience in a supervisory role within the service industry. Experience in dry cleaning, laundry, hospitality, hotels, restaurants or other customer-facing businesses will be an added advantage.
This position is suitable for someone with strong leadership and communication skills, good attention to detail and the ability to manage daily operations with minimal supervision.
Job Details- Position: Customer Care Supervisor
- Location: Nairobi, Kenya
- Salary: KSh 40,000
- Employment Type: Full-time
- Application Deadline: 10th November 2026
- Supervise staff and coordinate daily customer service and operational activities.
- Ensure customers receive professional, timely and satisfactory service.
- Handle customer complaints and resolve service-related concerns professionally.
- Monitor service quality and ensure customers’ garments are handled with care and attention to detail.
- Coordinate daily activities to ensure smooth and efficient service delivery.
- Monitor stock levels and ensure cleaning materials and other operational supplies are available.
- Support cash handling, daily sales monitoring and proper record keeping.
- Maintain good communication and coordination among staff.
- Ensure staff remain responsible and accountable in carrying out their duties.
Applicants for this Customer Care Supervisor position should meet the following requirements:
- At least two years of experience in a supervisory role within the service industry.
- A Diploma in Hospitality Management, Business Management, Customer Service or a related field will be an added advantage.
- Experience in dry cleaning, laundry, hospitality, hotels, restaurants or other customer-facing service businesses will be an added advantage.
- Proven ability to supervise staff and coordinate daily operations.
- Good customer service skills and the ability to handle customer complaints professionally.
- Good attention to detail, particularly when handling and checking customers’ garments.
- Ability to monitor stock levels and ensure cleaning materials and supplies are available.
- Basic knowledge of cash handling, daily sales and record keeping.
- Proficiency in MS Office applications.
The ideal candidate should demonstrate:
- Strong leadership and staff supervision skills.
- Excellent communication and interpersonal skills.
- Good organisational and coordination abilities.
- A customer-focused approach and commitment to quality service.
- Attention to detail and accountability.
- Maturity, honesty and trustworthiness.
- Ability to work independently with minimal supervision.
Interested and qualified candidates should send their applications to jobs@powervision.co.ke.
Please indicate Customer Care Supervisor as the subject of your application.
Application Deadline: 10th November 2026
For more information about Powervision Consultancy and its recruitment services, visit www.powervision.co.ke.