Position Overview
- We are hiring Customer Success Engineers to join a global network security software company. You will help customers adopt and get value from software that manages network security policies, combining hands-on technical work with troubleshooting, training and customer guidance.
- This role suits candidates with foundations in networking, network security and Linux who enjoy solving technical problems and explaining solutions clearly. We welcome junior and mid-level candidates, including those who have developed relevant practical experience through internships and hands-on labs.
Responsibilities
- Help customers adopt and get value from the company's software through technical guidance, training, core use-case implementation and standard integrations.
- Review customer environments and improve product usage through process automation, security policy and environment optimisation, health checks, best-practice reviews and basic upgrades.
- Troubleshoot technical issues during initial adoption, working with Support and engineering teams to resolve problems and support continued usage.
- Track customer engagement, product adoption and service metrics to demonstrate value and progress towards customer goals.
- Document and share best practices, support project teams in preparing and presenting high-quality deliverables, and collaborate with sales, product and engineering teams to improve adoption, retention and opportunities for customers to gain further value.
Requirements
- 1-4 years of relevant experience in networking, security, IT operations or a technical customer-facing role. Internships and hands-on lab experience count.
- Foundational understanding of networking and internet technologies, including TCP/IP, routing, switching, NAT and VLANs.
- Foundational knowledge of network security technologies, such as firewalls or network segmentation tools.
- Practical experience using Linux systems and a strong willingness to learn.
- Comfort engaging with customers, with clear communication, presentation and interpersonal skills.
- Strong troubleshooting, analytical and problem-solving abilities.
- Strong organisational skills and attention to detail, with the ability to work independently and collaboratively in a fast-paced environment.
Nice to have:
- Previous customer-facing technical experience in support, consulting or IT operations.
- Scripting knowledge, particularly Bash or Python.
- Relevant networking or security certifications, such as CCNA, PCNSA, CCSA or cloud security certifications.
- Exposure to public or private cloud environments.
- SQL skills.
- Exposure to REST APIs.