Job Description
- The Data Centre Engineer role entails monitoring of the data centre infrastructure, preventive and corrective maintenance as well as customer implementation and support.
Specific responsibilities:
Facility Maintenance and Operations
- Carry out preventive and corrective maintenance on power, cooling, and building systems.
- Monitor equipment performance, ensuring operational readiness and efficiency.
- Perform routine facility inspections and audits to identify risks or defects.
- Document all maintenance activities in line with SLAs and MOPs.
Contractor Supervision and Coordination
- Coordinate external contractors for scheduled and emergency facility works.
- Ensure contractors follow safety procedures and complete work to required standards.
- Review and sign off contractor work reports and updates.
Data Centre Operations
- Respond to alarms and escalate incidents according to protocols.
- Monitor environmental controls and report abnormalities promptly.
- Provide assistance to customers during installations, deliveries, and audits.
- Support the Customer Implementation Management (CIM) team when facility input is required.
Safety, Compliance & Reporting
- Ensure compliance with health, safety, and environmental regulations.
- Maintain accurate records of inspections, incidents, and maintenance activities.
- Participate in risk assessments and contribute to operational improvement initiatives.
Cleaning Operations Environment
- Supervise daily cleaning staff to maintain international hygiene standards across the data centre.
- Implement and monitor cleaning schedules for all facility areas, especially technical spaces.
- Conduct inspections to ensure adherence to safety and hygiene policies.
- Manage cleaning inventory and supplies, ensuring readiness at all times.
Teamwork
- Collaborate with your direct line manager and all PAIX colleagues to contribute to the company's development
- Proactively engage with colleagues to improve processes and overall ways of working
- As PAIX is a young company, provide support to your colleagues as needed
- Proactively engage with colleagues to improve processes and overall ways of working
Learning and Development
- Stay updated on data centre facility technologies, industry standards, and maintenance best practices.
- Engage with colleagues to share knowledge and improve team capability.
- Deliver quarterly reports on lessons learned and process improvements.
Additional Responsibilities
- Perform other duties assigned by the Line Manager.
- Support team members across other operational functions as needed.
Requirements
To qualify for this role, you should have the following:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering or similar field.
- A minimum of three (3) years of relevant experience in Facility Maintenance or a similar technical environment.
- Strong analytical and customer service skills
- Demonstrated ability to adhere to Service Level Agreement (SLA) requirements related to uptime, environmental metrics, and security.
- Adherence to Service Level Agreement (SLA) Requirements for Mean Time to Install (MTTI) and Mean Time to Resolve (MTTR).