Well-presented, articulate receptionist to be the first face of our clinic and deliver a luxury patient experience.
Duties Welcome patients and run the front desk with warmth and discretion Handle calls, WhatsApp, email and social media enquiries promptly Schedule and confirm appointments; manage the doctor's diary Explain treatment packages and pricing (training provided)
Process payments, invoices, M-Pesa and insurance paperwork; daily cash-up Maintain patient files and clinic database Keep reception and waiting area immaculate
Requirements
- Diploma/degree in Front Office, Hospitality, Business or related
- 2+ years' reception experience, ideally in a private clinic, spa, hotel or premium retail Impeccable grooming and presentation
- Excellent spoken and written English; Swahili essential; other languages a plus
- Confident with computers, booking systems and social media Discreet, organised, calm under pressured