Zeraki's Head of Account Management leads the department that owns our relationship with every school after its first renewal. You will own renewals, churn, cross-sell and upsell, net revenue retention, renewal collections and customer satisfaction across the installed base, and the strategy, structure and people that deliver them. This is a head-of-department role and the commercial counterpart to the Head of Sales. Recurring revenue is the foundation of Zeraki's business; you are its guardian and its growth engine. Key responsibilities include protecting the base by driving renewals and reducing churn, growing the base through cross-sell and upsell strategies, defining customer segmentation and health, managing renewal collections and revenue forecasting, and leading the account management team. You will act as the final escalation point for critical customer situations and bring the voice of the customer into product, pricing and go-to-market decisions. Requirements include 8+ years of experience in account management, customer success, sales, relationship management or commercial operations, with at least 4 years in a leadership role. You should have a track record of building or improving account management departments and owning retention, expansion and revenue outcomes. A bachelor's degree in Business, Commerce, Marketing, Education, Economics, Information Systems or a related field is required. We offer a collaborative, inclusive, and dynamic work environment in a mission-driven company.