Job Summary
- The role of the Pension Support Assistant is to ensure proper and accurate deposit administration in order to maximise long-term revenue opportunities while strengthening client loyalty.
ROLES AND RESPONSIBILITIES
- Contribution Management: Receive DA contributions; ensure timely booking, receipting, and allocation, tracing unidentified credits, tracking unpaid contributions.
- Data & Documentation Management: Maintain accurate, well-organized member records. Conduct continuous data clean-ups for legacy schemes while updating member and beneficiary information.
- Client Onboarding: Creating new members into the scheme in ILMS, Partner Portal, and self-service portal registration.
- Payments & Compliance: Process scheme fund expenses. Ensure 100% compliance for DA and Umbrella schemes by managing timely payment and filing of installment taxes, RBA levies, and withholding taxes.
- Occasional Duties
- Identifying gaps or new requirements in the systems.
ACADEMIC AND PROFESSIONAL QUALIFICATIONS AND KNOWLEDGE
- Bachelor Degree in any field from a reputable university.
EXPERIENCE
- At least three month’s post qualification experience
CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE
- Strong communication and presentation skills
- Strong analytical and fact-based decision-making skills.
- Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
- Strategic thinking and problem-solving skills.
- Good customer relationship management skills (internal and external customers).