Role Summary
The Portfolio Recovery Executive manages defaulted accounts, communicates with delinquent borrowers, negotiates structured recovery plans, and executes debt recovery protocols efficiently.
Key Responsibilities
- Contact delinquent borrowers via call, physical visits, and official correspondence to establish payment resolution.
- Negotiate practical, legally compliant, and structured repayment solutions for non-performing accounts.
- Maintain comprehensive loan recovery logs and update recovery CRM records regularly.
- Coordinate with external legal partners, asset repossession agents, and field monitoring teams where necessary.
- Analyze non-performing loan trends and advise management on recovery strategy improvements.
Key Qualifications & Requirements
- Diploma or Degree in Business, Finance, Credit Management, or related field.
- 2 to 4 years of proven hands-on debt recovery/collections experience in microfinance or consumer lending.
- High emotional intelligence, persuasive communication, and firmness in client negotiations.
- Familiarity with Kenyan debt collection laws and consumer protection guidelines.