Job Description
- Independently manage a wide range of internal and external projects from kickoff through completion.
- Develop and maintain detailed project plans, task lists, timelines, and resource allocations.
- Collaborate with developers, operations, associates, and other departments to ensure deliverables are met on time and within scope.
- Serve as the primary point of contact for assigned projects, keeping stakeholders informed and engaged.
- Monitor milestones, task progress, and deliverable status; prepare regular updates and present project status to leadership.
- Identify potential roadblocks early, escalate issues when needed, and track resolution steps to mitigate project risks.
- Maintain accurate project documentation, approvals, and communications, and ensure everything is stored appropriately.
- Submit weekly Capacity Reports, update the New Business Report post-SOW, and complete Service Failure Reports when applicable.
- Work with Senior PMs to resolve escalations, align on strategic direction, or request additional resources.
- Participate in process enhancements, team initiatives, and help refine project management practices across the company.
- Conduct post-project reviews to capture lessons learned and identify improvement opportunities.
- Support the adoption of project management best practices and tools.
Qualifications
What You Need
- Bachelor's degree in Business Administration, Project Management, Information Technology, Computer Science, or a related field.
- 3-5 years of experience in Project Management, Project Coordination, or a similar role.
- Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches).
- Experience working with technical teams and technology-driven projects.
- Proficiency with project management tools such as ClickUp, or similar platforms.
- Excellent written and verbal communication skills.
- Strong organizational, problem-solving, and time-management abilities.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
- Proficiency in Microsoft Office Suite
Nice to Have
- Project management certification (CAPM, Scrum Master, PMP, or equivalent) is an advantage.
- Experience in BPO, data operations, technology services, or related industries.
- Familiarity with software development, lifecycles, and technical workflows.
- Experience creating reports, dashboards, and project performance metrics.