Job Summary
- We are seeking a technically knowledgeable, customer-focused, and results-driven Technical Sales Executive specializing in water pumps to join our team in Nyali, Mombasa.
- The ideal candidate should combine strong sales skills with a good understanding of water pumping systems, pump selection, installation requirements, and troubleshooting.
Key Responsibilities
Technical Sales and Customer Service
- Identify customer needs and recommend suitable water pumps and related equipment.
- Promote and sell water pumps, accessories, and associated products.
- Explain technical specifications, product features, performance, and benefits to customers.
- Prepare quotations, proposals, and technical recommendations based on customer requirements.
- Follow up on enquiries, quotations, and potential sales to achieve conversion targets.
- Build and maintain strong relationships with customers and business partners.
Water Pump Product Knowledge
- Develop a thorough understanding of the company\'s water pump products and applications.
- Understand different pump categories, including submersible pumps, surface pumps, booster pumps, centrifugal pumps, and other available models.
- Explain pump performance characteristics, including flow rate, head, pressure, power requirements, and efficiency.
- Advise customers on appropriate pump applications for boreholes, domestic water supply, irrigation, drainage, and commercial water systems.
- Explain the features and benefits of pump accessories, control systems, and related equipment.
- Keep up to date with new products, technologies, and developments in the water pumping industry.
Technical Assessment and Solution Design
- Assist in assessing water source, required flow rate, pumping head, pipework, and power supply.
- Recommend suitable pump models and configurations based on the customer\'s application.
- Coordinate with the technical team when specialized assessments or site visits are required.
- Ensure that recommendations are technically appropriate and aligned with customer requirements.
Business Development and Market Expansion
- Identify and develop new business opportunities in residential, commercial, agricultural, and industrial markets.
- Build relationships with plumbers, contractors, developers, farmers, borehole drilling companies, and other potential customers.
- Conduct customer visits and product presentations when required.
- Identify opportunities for repeat business and complementary product sales.
- Monitor market trends, competitor activities, and customer requirements.
- Support the development and implementation of sales strategies to increase market share.
Sales Administration and Reporting
- Prepare accurate quotations, sales orders, and technical documentation.
- Maintain updated customer records and sales activity reports.
- Track sales performance, customer enquiries, and outstanding quotations.
- Monitor product availability and coordinate with the inventory team.
- Prepare regular sales reports and provide updates on business opportunities.
- Ensure all sales transactions are properly documented.
After-Sales Support
- Provide customers with basic technical guidance on pump operation and maintenance.
- Coordinate with the technical team to address installation and troubleshooting enquiries.
- Assist in resolving customer complaints and product-related issues.
- Follow up with customers after purchase to ensure satisfaction.
- Support warranty claims and technical service requests in accordance with company procedures.
Required Qualifications and Experience
- Diploma or degree in Mechanical Engineering, Electrical Engineering, Water Engineering, Sales and Marketing, or a related field.
- Previous experience in technical sales, water pumps, plumbing, irrigation, or water systems is an advantage.
- Practical understanding of water pump applications and operating principles.
- Experience preparing technical quotations and recommending equipment is preferred.
- Proficiency in Microsoft Office and basic sales reporting systems.