Purpose for the Job
- To coordinate and implement wellness programmes for prospective and existing clients, drive employee engagement, support health risk interventions and provide timely programme reporting and client support.
Duties and Responsiblities
Wellness Programme Implementation
- Coordinate and implement client wellness programmes in line with agreed work plans.
- Support health education, health checks, vaccinations, ergonomic and occupational health assessments, mental health and other wellness activities.
- Coordinate wellness calendars, events, campaigns and employee engagement activities.
Data & Health Risk Management
- Collect and analyse wellness and population health information.
- Support identification of health risks and appropriate interventions, including CDM, Workplace Programmes (WPP), EAP and preventive health initiatives.
- Track programme participation, outcomes and engagement.
Client & Stakeholder Engagement
- Work closely with client HR, administrators, wellness champions and employees.
- Coordinate client communications, wellness forums, training and awareness activities.
- Promote uptake of available wellness programmes and services.
Provider Coordination
- Coordinate wellness and healthcare providers for client activities.
- Support scheduling, logistics, service delivery and follow-up.
- Monitor provider performance and escalate issues where necessary.
Reporting & Administration
- Maintain accurate records of wellness activities, participation, referrals, billing and provider information.
- Prepare programme reports, presentations and client updates.
- Maintain the wellness database and ensure timely submission of required reports.
Wellness Communications & Innovation
- Support development of wellness communications and educational content.
- Promote digital wellness platforms, challenges and engagement tools.
- Identify opportunities to improve programme participation and employee experience.
Client Support & Continuous Improvement
- Respond to day-to-day client wellness requirements.
- Gather feedback and identify opportunities for programme improvement.
- Stay informed on emerging workplace wellness and health promotion trends.
Key Result Areas
- Programme delivery.
- Employee engagement.
- Reporting accuracy and timeliness.
- Wellness activity completion.
- Client feedback.
Key Competencies
- Communication and presentation.
- Data management.
- Problem solving.
- Wellness knowledge.
Knowledge And Skills Required
- Health promotion and wellness delivery: NCD risk factors, mental health and EAP referral, CDM/WPP, and organising screenings, vaccinations and wellness events.
- Occupational health and compliance: Workplace safety and ergonomics, medical insurance and SHA, and health data confidentiality under the OSH Act, Work Injury Benefits Act and Data Protection Act.
- Client and provider management: Building relationships with HR teams and wellness champions, and coordinating healthcare providers across Kenya.
- Communication and facilitation: Simplifying health messages and delivering talks, forums and training, in person and virtually.
- Data and digital tools: MS Office (especially Excel), survey and wellness platforms, trend analysis and accurate record-keeping.
Professional and Academic Qualifications
- A degree in Nursing, Clinical Medicine, BSc Public Health/Community/Epidemiology, Psychology, etc.
- Two (2) years' experience in insurance and/or wellness.
- Current registration with the relevant professional regulatory body, where applicable (e.g. Nursing Council of Kenya, Clinical Officers Council, Public Health Officers and Technicians Council, Counsellors and Psychologists Board), with a valid practicing license.